Our client, a highly reputable Registered Training Organisation (RTO) based in Varsity Lakes, is now seeking an experienced Administration Assistant / Enrolments Officer to join their team in a permanent full time role. The position offers the opportunity for a hybrid working (office/wfh) scenario after your training period.The company is an industry leader and has a strong focus on delivering high quality training courses to corporate clients and also to the general public. Your role will focus on student support, completing enrolments for courses they deliver, compliance and general administrative tasks. The organisation is fully committed to ongoing training to ensure your growth and success in the role.Benefits of joining the company:Hybrid work from home/office opportunity after training periodAll tools (computer, phone App etc) providedFull time permanent role with a competitive base salary on offerFull training provided as well as ongoing trainingOpportunity to join a team that has long-standing staff members that love what they doHaving a positive role that makes an impact on potential studentsYour role will be responsible for providing assistance to the team with enrolment and administration activities including:Processing student orders - enrolment, invoicing and processing paymentsSending confirmation of payment and course enrolmentCourse extensions and transfers, course suspension and withdrawal of studentsMonitoring enrolments inbox, and actioning accounts/invoice/payment related emailsFollowing up on outstanding and overdue paymentsCancelling enrolments and invoices, raising Credit NotesLiaising with Course Advisors regarding enrolment documentationUpdating and maintaining aXcelerate student databaseWe are seeking a professional candidate that meets the following criteria:Strong client service and communication skills are a mustHigh level administrative and IT skills with highly accurate data entry, spelling and grammatical skillsAttention to detail in collating information and preparing documentationSkills in Microsoft Office as well as CRM’sPrior experience with aXcelerate CRM an advantage (or other enrolment software)Ideally the candidate will have experience in enrolments, administration or customer service within an RTOVery good numeracy skills and ability to process paymentsHigh organisational, time management and multi-tasking skillsSelf-directed with the ability to work autonomously in the officePlease click on the link to apply.If you wish to have a confidential discussion before you apply, please call David Ford directly on 0414862979. 55000 AUD Australia - QLD Gold Coast Varsity Lakes 4227

Administration Assistant / Enrolments

Our client, a highly reputable Registered Training Organisation (RTO) based in Varsity Lakes, is now seeking an experienced Administration Assistant / Enrolments Officer to join their team in a permanent full time role. The position offers the opportunity for a hybrid working (office/wfh) scenario after your training period.

The company is an industry leader and has a strong focus on delivering high quality training courses to corporate clients and also to the general public. Your role will focus on student support, completing enrolments for courses they deliver, compliance and general administrative tasks. The organisation is fully committed to ongoing training to ensure your growth and success in the role.

Benefits of joining the company:

  • Hybrid work from home/office opportunity after training period
  • All tools (computer, phone App etc) provided
  • Full time permanent role with a competitive base salary on offer
  • Full training provided as well as ongoing training
  • Opportunity to join a team that has long-standing staff members that love what they do
  • Having a positive role that makes an impact on potential students

Your role will be responsible for providing assistance to the team with enrolment and administration activities including:

  • Processing student orders - enrolment, invoicing and processing payments
  • Sending confirmation of payment and course enrolment
  • Course extensions and transfers, course suspension and withdrawal of students
  • Monitoring enrolments inbox, and actioning accounts/invoice/payment related emails
  • Following up on outstanding and overdue payments
  • Cancelling enrolments and invoices, raising Credit Notes
  • Liaising with Course Advisors regarding enrolment documentation
  • Updating and maintaining aXcelerate student database

We are seeking a professional candidate that meets the following criteria:

  • Strong client service and communication skills are a must
  • High level administrative and IT skills with highly accurate data entry, spelling and grammatical skills
  • Attention to detail in collating information and preparing documentation
  • Skills in Microsoft Office as well as CRM’s
  • Prior experience with aXcelerate CRM an advantage (or other enrolment software)
  • Ideally the candidate will have experience in enrolments, administration or customer service within an RTO
  • Very good numeracy skills and ability to process payments
  • High organisational, time management and multi-tasking skills
  • Self-directed with the ability to work autonomously in the office

Please click on the link to apply.

If you wish to have a confidential discussion before you apply, please call David Ford directly on 0414862979.