Our client is seeking an experienced Application Support Specialist or Developer to provide client support for their SaaS applications in a full time permanent role.With a fantastic culture and unbelievable office space, our client is expanding significantly, providing a lot of career development opportunity along the way. It's a software company that keeps on winning in their industry, receiving numerous Awards as well as delivering a well-established and robust product that has seen steady client acquisition internationally.Your role will be responsible for:Technical troubleshooting of support cases to understand client issues and identifying root cause analysisEnsuring that support requests are logged, monitored and tracked, and providing regular updates to clients to manage expectationsDiagnosing, managing and escalating bugs/critical product issues to developersTesting and validating bug fixesIdentifying improvements that will enhance the client experience and improve internal processesCreating and maintaining support documentation and best practice processesYou will need:Experience in a SaaS / web-based environment would be idealGood understanding of the software development lifecycleStrong troubleshooting skillsKnowledge of Databases and SQL and writing SQL queriesDevelopment experience in PHP, HTML, CSS, JavaScript, jQueryExcellent communication and customer service/support skillsA great attitude and always open to learning new technologiesTeam and outcome focussedThis really is a great opportunity to join an established team and develop your skills further. On offer is a competitive salary for the skill level required as well as the opportunity to join and grow an expanding company with an excellent reputation in the market.  70000 AUD Australia - QLD Gold Coast
Job Opportunity | Application Support Specialist | New Point Recruitment

Application Support Specialist

Our client is seeking an experienced Application Support Specialist or Developer to provide client support for their SaaS applications in a full time permanent role.

With a fantastic culture and unbelievable office space, our client is expanding significantly, providing a lot of career development opportunity along the way. It's a software company that keeps on winning in their industry, receiving numerous Awards as well as delivering a well-established and robust product that has seen steady client acquisition internationally.

Your role will be responsible for:

  • Technical troubleshooting of support cases to understand client issues and identifying root cause analysis
  • Ensuring that support requests are logged, monitored and tracked, and providing regular updates to clients to manage expectations
  • Diagnosing, managing and escalating bugs/critical product issues to developers
  • Testing and validating bug fixes
  • Identifying improvements that will enhance the client experience and improve internal processes
  • Creating and maintaining support documentation and best practice processes

You will need:

  • Experience in a SaaS / web-based environment would be ideal
  • Good understanding of the software development lifecycle
  • Strong troubleshooting skills
  • Knowledge of Databases and SQL and writing SQL queries
  • Development experience in PHP, HTML, CSS, JavaScript, jQuery
  • Excellent communication and customer service/support skills
  • A great attitude and always open to learning new technologies
  • Team and outcome focussed

This really is a great opportunity to join an established team and develop your skills further. On offer is a competitive salary for the skill level required as well as the opportunity to join and grow an expanding company with an excellent reputation in the market.