We are seeking people that love the hospitality industry and want to stay around it but are looking for alternative career choice. What we have on offer is an opportunity to escape the 7 day or 24/7 role you are in now to join our client as a Software Training and Support Specialist. The role is full time permanent and based in the central Gold Coast area.If you are really good at using Hirum, RMS, NewBook, Opera/Fidelio, EzyRez or another property management system and are always the one selected to train new staff - you are the kind of person that we are looking for. You will be fully trained in how to use our client's system and you will then train hotel and resort clients and act as support for them when they need your help.  In your role you will:Be trained in how the software works for reservations, front office functions and for full property managementFacilitate group/individual training over the phonetravel to provide locally and interstate on occasion to facilitate in-house and on-site training when requiredOffer real time support to clientsTrain and assess participantsAssist in the flow of information and communication between all stakeholders to ensure training outcomes are completed to the highest standardSetup and undertake full implementation of the system for your clientThe role is full time and hours of work will generally fall between Monday to Friday 8:30am and 5:00pm.We are seeking a candidate that meets the following criteria:Must have experience in hospitality booking/check-in/back office systems and the ability to troubleshoot themA great personality suited to training people one-on-one or in very small groupsConfident and polite with excellent communication skillsCurrent driver's licence to be able to visit workplaces if requiredAble to travel when required to hotels, resorts and holiday parks across AustraliaYou will also need excellent customer service and communication skills to train and support clients over the phone, and good written skills for documentation and correspondence.On offer is a competitive salary, the chance to join a fun, vibrant and growing team and the chance to work for a company at the forefront of the industry.To apply online, please click on the appropriate link. If you need to find out more before applying, please contact David Ford on 0414862979 for a confidential discussion. 45000 AUD Australia - QLD Gold Coast Bundall 4217