Our client based in the central Gold Coast area is expanding their team and looking for a suitably skilled Level 2 Technician or Engineer to join their team in a full time permanent role.There is also an immediate start on offer for this role.Your role will be responsible for:Providing a high level of service to clients and maintaining SLA'sSupporting the management of client networks and systemsProvision of remote technical supportSupport of managed service platforms, cloud services and assisting with 3rd party softwareSupporting and maintaining client backups, virus protection, softwareUpdating documentation to ensure best practiceRequirements for the role include:PersonalMinimum 2 years (L2) experience in a similar service desk environmentPreferable to be experienced in an MSP however a busy internal help desk will also sufficeTertiary qualifications in a related field would be idealExcellent interpersonal communication skills and the ability to troubleshoot effectively with clientsSound administrative skills for documentation and notesOrganised with the ability to follow processes and manage time effectivelyAbility to work cohesively with the team on projects as well as individual tasksA current driver's licence (if required for site visits)TechnicalService/Help Desk experience and using remote management toolsExperience with Microsoft Windows Desktop & Windows ServerActive Directory managementExchange serverMS AzureVmWare experienceOffice365 administrationExperience with networking, routers, switches, configuration and troubleshootingGood knowledge of Workstation / Server hardware troubleshooting & configurationOn offer is a competitive salary package, a great team environment and the ability to progress your career in a growing local organisation. 50000 AUD Australia - QLD Gold Coast Robina 4226