Our client based in the central Gold Coast area is expanding their team again and looking for suitably skilled Level 2 or very experienced Level 1 Technicians / Engineers to join their team in full time permanent roles with the team.An immediate start is also on offer!Your role will be responsible for:Providing a high level of service to clients and maintaining SLA'sSupporting the management of client networks and systemsProvision of remote technical supportSupport of managed service platforms, cloud services and assisting with 3rd party softwareSupporting and maintaining client backups, virus protection, softwareUpdating documentation to ensure best practiceRequirements for the role include:PersonalMinimum 18 months (L1) or approx 3 years (L2) experience in a similar service desk environmentTertiary qualifications in a related field would be idealExcellent interpersonal communication skills and the ability to troubleshoot effectively with clientsSound administrative skills for documentation and notesOrganised with the ability to follow processes and manage time effectivelyAbility to work cohesively with the team on projects as well as individual tasksA current driver's licence (if required for site visits)TechnicalService/Help Desk experience and using remote management toolsExperience with Microsoft Windows Desktop & Windows ServerActive Directory managementExchange serverOffice365 administrationExperience with networking, routers, switches, configuration and troubleshootingGood knowledge of Workstation / Server hardware troubleshooting & configurationOn offer is a competitive salary package, a great team environment and the ability to progress your career in a growing local organisation. 50000 AUD Australia - QLD Gold Coast Robina 4226